Phone records and DPA by Carol Garrett - written 07/03/2008 15:34:30

Ibrahim


A consumer is in dispute with a trader as to whether or not he has entered into a contract with them.  They say he has and he says not.  The discussion took place over the phone and the consumer wants a copy of the phone tapes (which the trader admits exist) to check the precise wording of the conversation.  Can he acquire them through DPA?


Thanks


Carol


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