I am having trouble with FTP. What should I do?

Open your FTP client and enter the FTP details as follows:

FTP server: www.yourwebsite.com (replace yourwebsite.com with your chosen website name)

FTP username: yourwebsite.com (replace yourwebsite.com with your chosen website name)

FTP password: your original Takeaway Website activation code (in upper case)

Put your files in the remote WWWROOT folder. Call your main home page “index.htm” (overwrite the existing file if there is one).

Usually the ‘Passive transfer’ option in your FTP software should be turned off. Please turn it off now - this may solve your problem.

Sometimes, however, depending on your network connection and any firewalls you may have installed, you may wish to turn ‘Passive transfers’ on. If it is already off, please turn ‘Passive transfers’ on and see if this solves your problem.