Frequently asked questions

The award-winning Takeaway Website package is a one-stop solution to website creation – everything you need to create a professional website and get it online, all in one place. All you have to do is select a website design from the hundreds available hundreds; drop in text, pictures, music and videos, then click publish to see the site go live immediately. All our packages include a secure online shop, photo galleries, contact forms, blogs, a jukebox and much, much more.

The cost of your Takeaway Website package also includes a website name (otherwise known as a domain name – e.g. www.yourdomainname.com), website hosting and unlimited use of the Takeaway Website building tools for one year.

We have three different Takeaway Website packages – Beginner, Standard and Pro – all of which have different features to suit anyone and everyone. Click here to find out more.

Please note: You will need to renew your Takeaway Website account annually.

Our system is very easy to use – anyone can create a website with Takeaway Website...even technophobes!

A basic knowledge of the computer programme Microsoft Word will help and the Mr Site support team is always on hand in case you ever get stuck. Beginners are able to start creating their website in 'Simple Mode' and as your confidence grows you can then move to the more advanced 'Creative Mode'.

If you are already a seasoned internet user or web designer, you can go straight to 'Creative Mode' with more advanced options for creating your website. The Takeaway Website package has lots of features that you can add to your website at the click of the button – website counters, Google maps, contact forms and social booking tools just to name a few…all in a matter of seconds.

You can build one website per Takeaway Website package – but why not try purchasing some extra website names (domain names) and have up to six ‘pointing’ to the same website?

For example, if your main website is a .com, you could also purchase the same .co.uk or .com.au domain names and point them to the main website. This means when a customer visits any of the extra names, they will automatically be taken straight to the main .com website. An extra domain name costs just £10 per year.

When you purchase a Takeaway Website package (in a box or via email), Mr Site provides you with an activation code. This allows you to activate your package at www.mrsite.co.uk/activate and start using the Takeaway Website tools.

If you buy a Takeaway Website box, your activation code can be found in here – along with both a printed copy and CD version of our ‘Easy Instruction Guide’.

If you buy Takeaway Website via email, you will receive your activation code in an email within 24 hours – along with access to an electronic version of our ‘Easy Instruction Guide’, which you are able to print off should you want a hard copy.

At the moment we not offer a free trial or demo, but please we would encourage you to visit the Mr Site Learning Academy for any further questions you may have about our packages.

No – Takeaway Website is completely browser-based, which means you do everything via the internet and do not need to install anything on your computer. It also means you can update and edit your website wherever you are, whenever you want and from any computer, as long as you have access to the internet.

A domain name is your website name – a unique name that identifies an internet site (e.g. www.yourname.com). You can buy (or register) your domain name with Mr Site or another provider, but if you buy it with Mr Site it will be included as part of your Takeaway Website package price (Beginner: £19.99, Standard: £34.99 or Pro: £99.99).

If you buy your domain name with another provider, you will have to pay them a domain name registration fee on top of your package price. It’s possible to move your domain name to Mr Site for us to look after and it will then be included in your annual renewal fee.

Go to www.whois-search.com and type your chosen website name (otherwise known as a domain name) into the box.

Please note: you do not need to type the ‘www.’ part in.

Mr Site supports the following types of domain name:

.com, .co.uk, .com.au, .net.au, .co.za, .net, .org, .info, .biz, .org.uk, .co.in, and .me.uk

Of course! You can use a domain name that you already own with your Takeaway Website package as long as we support it.

Mr Site supports .com, .co.uk, .com.au, .net.au, .co.za, .net, .org, .info, .biz, .org.uk, .co.in, .me.uk names.

At the time of activation, you will be given an option to tick a box if you already own your domain name; along with simple instructions on how to use the name with your Takeaway Website.

A host is a company or service that runs internet servers – these allow you to get your website onto the internet. Effectively, a host looks after your website, and can (although, not necessarily) look after your website name (domain name) as well. If you register your domain name with Mr Site, we automatically become a guardian for this and will also be your website host.

If you purchased your domain name when you activated your Takeaway Website account (or if you already owned your name and moved it to Mr Site), the price of each Takeaway Website package, and its annual renewal fee, includes both the cost of your domain name and website hosting.

If your domain name is with another provider and ‘pointed’ to Mr Site, we recommend you move it to us as it will be more cost-effective for you. Otherwise you will be paying for a domain name twice – once to your current registrar and, again, for the domain name included in your Takeaway Website package.

Regardless of where you domain name is registered, your website must be hosted by Mr Site or you will not be able to use all of the Takeaway Website features.

It is possible for you to register your domain name with another registrar, if you so wish. You can then ask them to 'point' your domain name to Mr Site and still use the Takeaway Website tools to create your website and get it online.

However, as a domain name is included in your Takeaway Website package, we recommend you move to Mr Site otherwise you will be paying twice – once to your current registrar and again for the domain name included in your Mr Site package. If you move the name to Mr Site you will only pay once a year for your Takeaway Website package renewal, which includes the cost of your domain name.

Yes – websites created with a Takeaway Website package have special features that will only work if it is hosted with Mr Site; such as the contact form, online shop and guest book.

Please note: You may have your domain name registered with another registrar and 'pointing' to Mr Site, but your website itself must be hosted by Mr Site to ensure full functionality.

You can register a new domain name to replace your current one or to work in tandem with it – for example you could buy a .co.uk name and ‘point’ it to the same website as your .com name.

If you want to register a new domain name, all you’ll need to do is log in to your Takeaway Website account and click on the 'Buy' button located in the top right hand corner of the Main Options. Your new domain name will cost you £10 for a year and should be set up within 24 hours.

When you buy a Takeaway Website package you will be given an activation code, which allows you to activate your package at www.mrsite.co.uk/activate

During this activation process, you will be asked to specify the domain name that you want to use with your Takeaway Website.

If you already have a domain name registered with a company other than Mr Site and would like to connect it to your Takeaway Website, we advise you to move your domain name to us so the cost can be included in your Takeaway Website package. This means you won’t have to pay your current registrar on top of Mr Site and your website and domain will be in one place for you to manage easily. To do this, you just need to follow a few simple steps.

If your name is a .com, .net, .org, .biz .info, or .co.in:

Ask your registrar to unlock your domain name and give you an authorisation code, also known as an EPP key. Then just email support@mrsite.co.uk and tell us your domain name and this authorisation code.

If your name is a .co.uk, .org.uk, or me.uk:

Ask your current registrar to change the IPS tag to: MRSITE. Once this has been done please email support@mrsite.co.uk, tell us your domain name and inform us that you have changed the IPS tag and

If your name is a .com.au or a .net.au:

Ask your current registrar for a domain name transfer password and email support@mrsite.co.uk to tell us your domain name and the transfer password.

If your name is a .co.za:

Contact your current registrar and tell them you wish to transfer your domain name to Mr Site. Next, email support@mrsite.co.uk and tell us your domain name, stating that you want to move your domain name to us. We will then contact your registrar and you will receive an email from them asking you to confirm the transfer.

For all of the above, once we have the relevant information we can process the name transfer for you. And don’t worry… your registrar will know what you are talking about.

You can upgrade your Takeaway Website package at any time – from the Beginner to Standard package or Standard to Pro.

All you need to do is click the ‘Upgrade’ button in the Takeaway Website Main Options. You will need to pay the difference between your current package and the package you are upgrading to. When you renew the following year, you will pay the normal renewal fee for the package you have upgraded to (Standard or Pro).

On completion of the first year, you need to renew your Takeaway Website account. The cost of this is:

£25.28 for Takeaway Website Beginner

£40.88 for Takeaway Website Standard

£99.99 for Takeaway Website Pro

If any extras purchase have been made, such as an additional domain name or web space, this will be added to the cost of renewal if they were bought at the same time you activated your Takeaway Website account. If the date of your extra purchase is different, then you can renew on the relevant date.

A reminder to renew your Takeaway Website account will appear on your screen once you have logged in, 30 days before the expiration date. Simply follow the onscreen instructions to complete your renewal.

Just like your original purchase cost, renewals are also paid annually. Current renewal fees are as follows:

£25.28 for Takeaway Website Beginner

£40.88 for Takeaway Website Standard

£99.99 for Takeaway Website Pro

When your Takeaway Website account is not renewed, your website and email will be taken offline. We do not delete your website instantly and you have two months after expiration to renew should you want your website back. After this time, your account will be removed from our system.

If your domain name is a .com / .info / .biz / .org / .net name it will go into what is known as 'redemption' 30 days after your Takeaway Website account expires. Once your domain name is in the redemption period it will cost £160 to get the domain name back – this an industry fee, not a Mr Site fee.

If you do not transfer or renew your account after 60 days your domain name will be deleted from the internet, allowing other people to register it.

Should you wish to keep just your domain name but not your website, this is possible, and we can also help you move your domain name to a different host. This will cost £15.

Mr Site has over 100 professional website designs for you to pick from, but if you wish to use your own you can upload it via FTP.

Please note: If you use your own design you will not be able to use some Takeaway Website functions – including the online shop, contact form, blog, gallery, etc. These will only work with Takeaway Website designs.

Yes – all the Takeaway Website packages allow you to choose from the same website designs. We have over 100 designs and more than 400 website headers, all created by our talented design and creative team.

Yes – you can view your website by clicking on 'Publish your site' from the Main Options, which will open your website up in a new screen. Alternatively, if you just want to preview the contents of a particular page, you can use the 'Save and preview’ button at the bottom of the 'Change Content' option in 'Creative Mode'.

If you don't want your website accessible to visitors while you're still building, you can keep your site in ‘under construction’ mode. This means when people visit your website they will only see a page with a message of your choice displayed on it (e.g. ‘Page under construction – please visit again soon’).

The amount of images and videos that you can put on your website is dependent on the size and quality of them.

We recommend using images the size of 200kb or lower – this means that if you only put images on your website and you have Takeaway Website Beginner you can fit 375 200kb photos. For Standard you can fit 750 photos and Pro 3000.

We also recommend that you use videos the size of 5Mb or less. This means that if you only put videos on your website and you have Takeaway Website Beginner, you can fit 15 videos on your website. For Standard you can fit 30 and Pro you can fit 120. You could also try embedding videos from YouTube, which will save your web space.

Currently, you can only use PayPal to accept payments from your customers. PayPal is Mr Site’s favoured provider as it is widely regarded as the one of the most trusted and popular methods of paying online – plus your customers do not need to have a PayPal account to buy from you.

To activate your Takeaway Website account, you will need to type the following into the address bar of your web browser (e.g. Internet Explorer, FireFox Safari, etc.):

www.mrsite.co.uk/activate

Next, enter your activation Code (in UPPER CASE) into the box on-screen and follow the instructions provided.

Once you have activated your account, you will be able to log in via www.mrsite.co.uk/create

When you log in, you will be greeted with the Takeaway Website Main Options – five simple options that will help you build a professional website and get online in a matter of hours.

Simply make your way through these options – they will help you choose a design, specify how many pages you want and allow you to add your website content. You can review your work as your go along and when you’re feeling a bit more confident, start personalising and adding exciting features, such as online shops, photo galleries, contact forms, blogs, etc.

Takeaway Website prides itself on being jargon-free so please be assured that whatever your technical ability, you will find our system easy-to-use and should you need any help you can contact our support team on support@mrsite.co.uk

It is possible for you to keep your domain name with another registrar, if you so wish, and ask them to 'point' your domain name to Mr Site. This way you will still be able to use the Takeaway Website tools to create your website and get it online.

However, as a domain name is included in your Takeaway Website package, we recommend you move to Mr Site otherwise you will be paying twice – once to your current registrar and again for the domain name included in your Mr Site package. If you move the name to Mr Site you will only pay once a year for your Takeaway Website package renewal, which includes the cost of your domain name.

You can register a new domain name to replace your current one or to work in tandem with it – for example you could buy a .co.uk name and ‘point’ it to the same website as your .com name.

If you want to register a new domain name, all you’ll need to do is log in to your Takeaway Website account and click on the 'Buy' button located in the top right hand corner of the Main Options. Your new domain name will cost you £10 for a year and should be set up within 24 hours.

If you already have a domain name registered with a company other than Mr Site and would like to connect it to your Takeaway Website, we advise you to move your domain name to us so the cost can be included in your Takeaway Website package. This means you won’t have to pay your current registrar on top of Mr Site and your website and domain will be in one place for you to manage easily. To do this, you just need to follow a few simple steps.

If your name is a .com, .net, .org, .biz .info, or .co.in:

Ask your registrar to unlock your domain name and give you an authorisation code, also known as an EPP key. Then just email support@mrsite.co.uk and tell us your domain name and this authorisation code.

If your name is a .co.uk, .org.uk, or me.uk:

Ask your current registrar to change the IPS tag to: MRSITE. Once this has been done please email support@mrsite.co.uk, tell us your domain name and inform us that you have changed the IPS tag and

If your name is a .com.au or a .net.au:

Ask your current registrar for a domain name transfer password and email support@mrsite.co.uk to tell us your domain name and the transfer password.

If your name is a .co.za:

Contact your current registrar and tell them you wish to transfer your domain name to Mr Site. Next, email support@mrsite.co.uk and tell us your domain name, stating that you want to move your domain name to us. We will then contact your registrar and you will receive an email from them asking you to confirm the transfer.

For all of the above, once we have the relevant information we can process the name transfer for you. And don’t worry… your registrar will know what you are talking about.

Yes – all the Takeaway Website packages allow you to choose from the same website designs. We have over 100 designs and more than 400 website headers, all created by our talented design and creative team.

Mr Site has over 100 professional website designs for you to pick from, but if you wish to use your own you can upload it via FTP.

Please note: If you use your own design you will not be able to use some Takeaway Website functions – including the online shop, contact form, blog, gallery, etc. These will only work with Takeaway Website designs.

If you wish to design your own web pages, Mr Site recommends that you use Adobe Dreamweaver. A trial version is available from www.adobe.com. To use your own designs, upload your HTML pages through FTP. When FTPing we recommend using, Filezilla which is available for download from www.sourceforge.net/projects/filezilla.

Yes – you can view your website by clicking on 'Publish your site' from the Main Options, which will open your website up in a new screen.

Alternatively, if you just want to preview the contents of a particular page, you can use the 'Save and preview’ button at the bottom of the 'Change Content' option in 'Creative Mode'.

If you don't want your website accessible to visitors while you're still building, you can keep your site in ‘under construction’ mode. This means when people visit your website they will only see a page with a message of your choice displayed on it (e.g. ‘Page under construction – please visit again soon’).

To enable this go to ‘Extras’ from the Main Options, followed by ‘Admin’ and ‘Under construction’.

Currently, you can only use PayPal to accept payments from your customers. PayPal is Mr Site’s favoured provider as it is widely regarded as the one of the most trusted and popular methods of paying online – plus your customers do not need to have a PayPal account to buy from you.

The amount of images and videos that you can put on your website is dependent on the size and quality of them.

We recommend using images the size of 200kb or lower – this means that if you only put images on your website and you have Takeaway Website Beginner you can fit 375 200kb photos. For Standard you can fit 750 photos and Pro 3000.

We also recommend that you use videos the size of 5Mb or less. This means that if you only put videos on your website and you have Takeaway Website Beginner, you can fit 15 videos on your website. For Standard you can fit 30 and Pro you can fit 120. You could also try embedding videos from YouTube, which will save your web space.

Clicking on the ‘Email’ button at the top of Takeaway Website Main Options will take you straight through to the area where you can send, receive and check emails. If you are on the move, another way of checking your emails is to type this web address into your web browser:

http://mail.yourwebsite.com
Replace 'yourwebsite.com' with the website name that you have chosen.

PLEASE NOTE: DO NOT put 'www.' in this address

Under ‘Your email address’, enter mail@yourwebsite.com (again, replace 'yourwebsite.com' with the website name that you have chosen). Next, enter your password in the 'Password' box (this will be your original Takeaway Website activation code in UPPER CASE) and click on ‘Sign in’.

For more information about using your email, try looking through your Takeaway Website ‘Easy user manual’.

Mr Site also recommends that you set up your Takeaway Website email account with a mail client package (such as Microsoft Outlook, Windows Live Mail or Mozilla Thunderbird) to take advantage of their many excellent features such as mail sorting, spam filtering, calendars, reminders and more. Downloading your emails onto your mail client will also free up some of your allotted Takeaway Website web space.

Your main email address will be mail@yourwebsitename.com – please replace ‘yourwebsitename.com’ with your own website address.

To read your emails, type the following into your browser address bar (e.g. Internet Explorer, FireFox, Safari, etc.):

http://mail.yourwebsite.com
Replace 'yourwebsite.com' with the website name that you have chosen.

PLEASE NOTE: DO NOT put 'www.' in this address

Under ‘Your email address’, enter mail@yourwebsite.com (again, replace 'yourwebsite.com' with the website name that you have chosen). Next, enter your password in the 'Password' box (this will be your original Takeaway Website activation code in UPPER CASE) and click on ‘Sign in’.

If you would like to create new email addresses for family members (e.g. mum@yourwebsite.com, dad@yourwebsite.com) or for people working in your company (e.g. jim@yourcompanywebsite.com, helen@yourcomanywebsite.com) you will need to log onto the 'Administrator' section of your email account.

To do this, type the following into your web browser:

http://mail.yourwebsite.com/MEadmin
Replace 'yourwebsite.com' with the website name that you have chosen.

PLEASE NOTE: DO NOT put 'www.' in this address

Under ‘Your email address’, enter mail@yourwebsite.com (again, replace 'yourwebsite.com' with the website name that you have chosen). Next, enter your password in the 'Password' box (this will be your original Takeaway Website activation code in UPPER CASE) and click on ‘Sign in’.

This will take you to your administrator welcome page – just click on ‘Mailboxes’ on the left hand side of the page. If you click on the ‘Add new’ button at the bottom of this screen, you will be able to start creating new accounts.

You can upgrade your Takeaway Website package at any time – from the Beginner to Standard package or Standard to Pro.

All you need to do is click the ‘Upgrade’ button in the Takeaway Website Main Options. You will need to pay the difference between your current package and the package you are upgrading to. When you renew the following year, you will pay the normal renewal fee for the package you have upgraded to (Standard or Pro).

On completion of the first year, you need to renew your Takeaway Website account. The cost of this is:

£19.99 for Takeaway Website Beginner

£35.88 for Takeaway Website Standard

£95.88 for Takeaway Website Pro

If any extras purchase have been made, such as an additional domain name or web space, this will be added to the cost of renewal if they were bought at the same time you activated your Takeaway Website account. If the date of your extra purchase is different, then you can renew on the relevant date.

A reminder to renew your Takeaway Website account will appear on your screen once you have logged in, 30 days before the expiration date. Simply follow the onscreen instructions to complete your renewal.

Just like your original purchase cost, renewals are also paid annually. Current renewal fees are as follows:

£19.99 for Takeaway Website Beginner

£35.88 for Takeaway Website Standard

£95.88 for Takeaway Website Pro

When your Takeaway Website account is not renewed, your website and email will be taken offline. We do not delete your website instantly and you have two months after expiration to renew should you want your website back. After this time, your account will be removed from our system.

If your domain name is a .com / .info / .biz / .org / .net name it will go into what is known as 'redemption' 30 days after your Takeaway Website account expires. Once your domain name is in the redemption period it will cost £160 to get the domain name back – this an industry fee, not a Mr Site fee.

If you do not transfer or renew your account after 60 days your domain name will be deleted from the internet, allowing other people to register it. Should you wish to keep just your domain name but not your website, this is possible, and we can also help you move your domain name to a different host. This will cost £15 and we recommend, where possible, you move your domain away before your account expires. To arrange this, please contact support@mrsite.co.uk